After a long day at work, I drove home and pressed the button to close my garage door. A horrendous noise made me turn around just in time to see part of the door come off the track and time itself seemed to stop as I watched one of the top corners of the garage door fall towards my car. Luckily, and unbelievably, it stopped before it hit my car and I immediately took that chance to move my car out of the garage, risking my own life even because that entire half of the door was just barely hanging on. With no cars in the garage and having moved everything else that could possibly be smashed by a falling [2-car] garage door, I proceeded to search for a garage door repair place on Yelp.
I called around 5pm and they said they could send someone out between 7 and 9. At 7:40, Eric called and informed me that he was on the way and that he would be here in 25 minutes. Exactly 26 minutes later, he arrived and identified the problem right away. He explained exactly what the issue was, what needed to be done to correct it, and how much each part would cost...all within 10 minutes, I kid you not. I gave him the green light and he got right to work, telling me that it would take approximately 1 hour to install 2 new torsion springs where I previously had only 1. He completed the job in 45 minutes.
My total damage came out to $455 ($260 parts + $180 labor + $15 tax). it's not the cheapest rate for less than an hour of work but I honestly have no idea how it compares to what other companies would charge. Anyway, I was just happy that they were able to send someone out in a fairly short time frame and fix it on the spot. As an added bonus, the new springs came with a 5-year warranty.
I hope I never have to experience another garage door incident, but if it should happen, I wouldn't hesitate to call up these guys.